We edged out last January for our busiest January, in spite of our snow day. The virtual reference, emails, and instant messaging made the difference. Otherwise, we would have been a little lower.
Reference Statistics for January 2005
Walk-Ins 515
Telephone 246
Instruction 75
Other help 298
Virtual reference 38
Instant message reference 18
Email reference 14
Total adult reference 1204
(1198 in 2004)