Hi Staff,
I absolutely do not want to sound snarky as I write this, but do need to post a quick note. We are actually quite short staffed down here, and at times we may not be able to get to the phone as we are reading a story out loud, helping a patron, etc. When we are running with one on staff it can be a bit challenging.
If you find that we haven't answered the phone after 4-5 rings I'd really appreciate it if you either sent it to voicemail or just tried us back again. We will help the patron as soon as possible, or should return to the desk in a few minutes. Thanks! Shannon